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Terms and Conditions of Website Use

Welcome to the Craft Arena web site. By browsing and using this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Craft Arena's relationship with you in relation to this website.

The term " Craft Arena" or "us" or "we" refers to the owner of the website, Craft Arena, Studios 49-51, Barleylands Farm, Barleylands Road, Billericay, Essex. CM11 2UD. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • While given in good faith, your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Craft Arena's prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Copyright

This website and its content is copyright of Craft Arena © Craft Arena 2019. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Workshops

Workshops can be booked online, in the studio or by phone. The times and content of each workshop is shown on our website, in our weekly newsletter, in our printed Workshop Programme and on Social Media as applicable.

Workshops must be paid for at time of booking. Only full payment will guarantee your place. Prices are per person.

In the event of your cancelling a workshop, a refund will be given only if we are able to fill your place.

Materials are included in the price of the workshop unless otherwise stated.

A requirements list may be issued for some classes, if there is anything on the list you do not have, we may be able to lend it to you.

Tea and coffee will be available during the class. If you are attending a full day workshop, you are welcome to bring your own lunch to eat in the studio or the Village grounds, or visit the Tiptree Tea rooms to purchase food.

While we try hard not to cancel a workshop, this is sometimes inevitable due to circumstances beyond our control. You will be given as much notice as possible and a
full refund if this does happen.

Returns Policy

While Craft Arena make every effort to provide you with the highest quality service, we appreciate that sometimes things can go wrong. If this happens, please contact us for a Returns Code Reference (RCR) and details of how and where to return your goods.

Craft Arena's Returns Policy is simple:

  • If any of our products arrives damaged, we will replace it at our cost or provide you with a refund.
  • If, on receipt of your goods, you decide that it is not what you wanted, you are welcome to contact us for an RCR and Returns details. In this case, however, you will be liable for the costs of return postage and postage on any replacement goods. 

Consumer Rights Act Under the Consumer Rights Act & Alternative Dispute Resolution Regulations which came into effect in October 2015, online retailers are required to inform consumers of the existence of the ODR, an interactive platform that enables consumers, retailers and alternative dispute resolution providers to handle cross-border ecommerce disputes online instead of head to court to settle. The ODR service can be found at https://webgate.ec.europa.eu/odr/main/?event=main.home.show

Privacy

This privacy policy sets out how Craft Arena uses and protects any information that you give us when you use this website or when ordering products in the studio.

Craft Arena is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used as prescribed by law.

We recommend that you check this page from time to time. This policy is effective from 10th May 2018.

What information we collect

We may collect the following information:

  • Name
  • Contact information including email address or phone contact number
  • Demographic information such as address, post code, preferences
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To send your our newsletter if you have requested it either via our website or by application made in the studio
  • To send you products you have ordered via the website or studio
  • To inform you of workshop cancellations
  • Internal record keeping as required by law for any business
  • To improve our products and services

Data associated with newsletter delivery will be held indefinately unless you ask us to unsubscribe you. We will review newsletter statistics and remove any subscribers who have not opened a newsletter email within 12 months.

You can unsubscribe from our newsletter:

  • Via the link provided in the newsletter email
  • By emailing us at the email address shown here
  • In person at Craft Arena, Studios 49 - 51 Barleylands Craft Village, Barleylands Road, Billericay, Essex CM11 2UD UK

You can unsubscribe from the web site:

  • By emailing us at the email address shown here
  • In person at Craft Arena, Studios 49 - 51 Barleylands Craft Village, Barleylands Road, Billericay, Essex CM11 2UD UK

We may email or otherwise contact you to confirm the unsubscribe request is from you and not a malicious request

If you have subscribed to the website or newsletter, you can get information on the personal information held on you

  • By writing to Craft Arena, Studios 49 - 51 Barleylands Craft Village, Barleylands Road, Billericay, Essex CM11 2UD UK.
  • By emailing us at the email address shown here

We may email or otherwise contact you to confirm the unsubscribe request is from you and not a malicious request

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

Use of cookies

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