Terms and Conditions

Terms and Conditions of Website Use

Welcome to the Craft Arena web site. By browsing and using this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Craft Arena's relationship with you in relation to this website.

The term " Craft Arena" or "us" or "we" refers to the owner of the website, Craft Arena, Studios 49-51, Barleylands Farm, Barleylands Road, Billericay, Essex. CM11 2UD. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • While given in good faith, your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Craft Arena's prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
  • Copyright

    This website and its content is copyright of Craft Arena

    © Craft Arena 2018. All rights reserved.

    Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    Returns Policy

    While Craft Arena make every effort to provide you with the highest quality service, we appreciate that sometimes things can go wrong. If this happens, please contact us for a Returns Code Reference (RCR) and details of how and where to return your goods.

    Craft Arena's Returns Policy is simple:

  • If any of our products arrives damaged, we will replace it at our cost or provide you with a refund.
  • If, on receipt of your goods, you decide that it is not what you wanted, you are welcome to contact us for an RCR and Returns details. In this case, however, you will be liable for the costs of return postage and postage on any replacement goods.
  • Postage and Packing

    Online purchases can be collected at Craft Arena, Studios 49-51, Barleylands Craft Village CM11 2UD during normal opening hours. In this case, no postage and packing is charged.

    For orders under £50, delivered to mainland UK, P&P is £4.95.
    For orders over £50, delivered to mainland UK, P&P is free.

    Please contact us for international or special shipping requests.

    Consumer Rights Act

    Under the Consumer Rights Act & Alternative Dispute Resolution Regulations which came into effect in October 2015, online retailers are required to inform consumers of the existence of the ODR, an interactive platform that enables consumers, retailers and alternative dispute resolution providers to handle cross-border ecommerce disputes online instead of head to court to settle. The ODR service can be found at https://webgate.ec.europa.eu/odr/main/?event=main.home.show