This privacy policy sets out how Craft Arena uses and protects any information that you give us when you use this website.

Craft Arena is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used as prescribed by law.

We recommend that you check this page from time to time. This policy is effective from 10th May 2018.

What information we collect

We may collect the following information:

  • Name
  • Contact information including email address,
  • Demographic information such as address, post code, preferences
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To send your our newsletter if you have requested it either via our website or by application made in the studio
  • To send you products you have ordered via the website or studio
  • Internal record keeping as required by law for any business
  • To improve our products and services.

We will normally store personal data associated with the website for up to 12 months after the last time you logged in, after which time it will be deleted. Note that this will require you to re-register if you have not logged in within this period

Data associated with newsletter delivery will be held indefinately unless you ask us to unsubscribe you. We will review newsletter statistics and remove any subscribers who have not opened a newsletter email within 12 months.

You can unsubscribe from our newsletter:

  • Via the link provided in the newsletter email
  • By emailing us using the online form at this web page
  • In person at Craft Arena

You can unsubscribe from the web site:

We may email or otherwise contact you to confirm the unsubscribe request is from you and not a malicious request

If you have subscribed to the website, you can get information on the personal information held on you

  • By writing to Craft Arena, Studios 49 - 51 Barleylands Craft Village, Barleylands Road, Billericay, Essex CM11 2UD UK.
  • By emailing us
  • via our website contact page
  • By viewing the personal data we hold for you online, and by optionally download a machine-readable file of that information by logging into your account management page, and selecting the edit tab

We may email or otherwise contact you to confirm the unsubscribe request is from you and not a malicious request

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. uses a small number of temporary, time limited cookies for browser page rendering and session identification. You are required to acknowledge your acceptance of cookie storage when first accessing the site or as a result of old cookies expiration.